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  • The message to organizations is this: You have to increase the number of categories of contributing, or the types of career paths, which people can experience as successful. You cannot restrict esteem to the fewer and fewer who will be climbing up the management ladder. You need to have the majority of your people feeling like winners.

  • Every organization of men, be it social or political, ultimately relies on man's capacity for making promises and keeping them.

    • Hannah Arendt,
    • "Civil Disobedience," Crises of the Republic ()
  • ... the trouble with organizing a thing is that pretty soon folks get to paying more attention to the organization than to what they're organized for.

  • The things we fear most in organizations — fluctuations, disturbances, imbalances — need not be signs of an impending disorder that will destroy us. Instead, fluctuations are the primary source of creativity.

  • ... we have created trouble for ourselves in organizations by confusing control with order.

  • Traditionally, the role of the individual was to conform to the organization. In the future the organization will have to conform to the needs of the individual.

  • Communication is the essential life blood of organizational life.