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Connie Glaser
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“Studies show that children laugh an average of four hundred times a day. In contrast, adults laugh an average of fifteen times a day. Pathetic, isn't it? As a manager, you can help boost these statistics by lightening up yourself and encouraging those who work for you to work hard at getting more 'smileage' out of life.”
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“... coming to terms with failure is critical for managers, because otherwise you fear it and end up making safe decisions, which can stymie your career.”
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“... the trick to managing failures, crises, and setbacks is not to avoid them, but to face them head-on, learn from them, and, when possible, make them work for you.”
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“Don't panic — at least not in front of others.”