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Florence Hartley
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“Politeness forbids any display of resentment. The polished surface throws back the arrow.”
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“The art of conversation consists in the exercise of two fine qualities. You must originate, and you must sympathize; you must possess at the same time the habit of communicating and of listening attentively.”
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“... politeness is goodness of heart put into daily practice ...”
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“True politeness is the language of a good heart, and those possessing that heart will never, under any circumstance, be rude.”