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“... sometimes it's easier to start a new business than to keep a tired one going.”
“... every unhappy customer will tell ten others about a bad experience, whereas happy customers may tell three.”
“It wasn't hard to hire good managers, but I had to learn how to give them leeway and make sure that they used it. I told them, don't expect me to second-guess you. Success or failure is up to you. There's no point in hiring able people if you don't give them a chance to use their abilities. With the responsibility squarely on their shoulders, people learn to act decisively. I have always looked for another me. If I found that person, I reasoned, my company would be twice as good.”
“Thank goodness all flops aren't failures.”
“... I've learned from experience to enjoy the good things in life rather than doubt and second-guess them into oblivion.”
“Here is where some entrepreneurs fail. They are filled with creative juices and real commitment to their business, but too often they don't understand that they must also be managers, administrators, even gofers — at least for a while.”
“When I'm dead, I want people to say: 'That woman made a difference.' I don't want that to seem like a conceited remark because it's not meant that way. But I think we all have an obligation to make life a little better — and a little pleasanter — for others.”
“A woman who is looking for a husband has never had one.”
Lillian Vernon, German-born U.S. entrepreneur, businesswoman, philanthropist
Born: Lilli Menasche.