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“... people do not react to what you say; instead, they react to how you say what you say.”
“... most of us spend a great deal of time trying to get other people to do willingly what we want them to do, and that — in the purest sense of the term — is what leadership is all about.”
“Without communication, leadership does not exist. Think about it for a minute. How would you get someone to do something without verbal or nonverbal communication?”