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Alice G. Sargent
“The thesis of this book ... is that expressive behaviors — namely, a sensitivity to personal needs and to alliance building — are just as important as task-oriented behaviors — setting high standards for oneself and others — in managing today's workforce and improving productivity. This blend of male and female qualities — androgynous behavior — is the promise of better management in the future.”
“As women, Blacks, Hispanics, Asians, and American Indians began to move into the world of management, the emphasis was not on learning from them. Efforts focused, instead, on fitting minorities and women into what once was the domain of white men. These efforts almost totally missed the point by failing to take advantage of the new resources being brought to the management world. Interestingly, though, as affirmative action has gained ground, management theory and practice are expanding the concept of what makes a good manager. The new members of the workforce exhibit many of the behaviors that are being discussed and very tentatively tried out by managers.”
Alice G. Sargent, U.S. writer, business consultant