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“Studies show that children laugh an average of four hundred times a day. In contrast, adults laugh an average of fifteen times a day. Pathetic, isn't it? As a manager, you can help boost these statistics by lightening up yourself and encouraging those who work for you to work hard at getting more 'smileage' out of life.”
“... coming to terms with failure is critical for managers, because otherwise you fear it and end up making safe decisions, which can stymie your career.”
“... the trick to managing failures, crises, and setbacks is not to avoid them, but to face them head-on, learn from them, and, when possible, make them work for you.”
“Don't panic — at least not in front of others.”