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“It seems the one thing that people are communicating about most these days is the need for better communication.”
“Leaders value other people's worth and opinions and take the time to let them know they are important. It doesn't take very much time to pay someone a compliment. The average is six seconds.”
“To some people, serving others may seem like the role of a subordinate, not a leader. But in fact, a good leader believes in service to others. If that sounds contradictory, think of words such as 'cooperate,' 'help,' 'work collectively,' and 'share' because they more accurately reflect the true nature of service to others.”
“Effective leaders don't hoard information and ideas because they know that knowledge is only power when it's shared with people who can implement the vision which that knowledge represents.”
“Effective communication is the cement that binds an organization together. It is the foundation upon which successful teamwork and good customer relationships are built. It is no accident that employees who can communicate effectively and assertively soon find themselves in leadership roles.”