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Virginia H. Knauer

  • The consumer is getting fed up with shoddy material, poor quality, unsafe products, bad service, weak warranties, lack of adequate information — the whole gamut of such problems.

    • Virginia H. Knauer,
    • in Newsweek ()
  • The responsiveness of a firm to the consumer is directly proportionate to the distance on the organization chart from the consumer to the chairman of the board.

    • Virginia H. Knauer,
    • in Robert W. Kent, Money Talks ()
  • Consumer confidence in an industry can be a very fragile thing. It only takes a few builders who promise but don't deliver, who cheat rather than perform, who delay until the warranty expires rather than repair, to damage the reputation of an entire industry.

    • Virginia H. Knauer

Virginia H. Knauer, U.S. consumer advocate

(1915 - 2011)

Full name: Virginia Harrington Wright Knauer.