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“Become aware of body language. Your own and other people's. If you are explaining something important to your staff, try to convey some of your own urgency and enthusiasm; you'll diminish your effect if you're sitting rigidly, drawn tight together, with arms and legs crossed ... The body language that expresses confidence and authority is the easy, open stance, accompanied by direct eye contact with the other person ... If you stand up to address a seated person, you gain height and a certain amount of temporary power. But if you face the person directly, on his level (whether sitting or standing), you are more likely to establish communication.”
“The seven secrets of being a number one boss: 1. Develop professional expertise. 2. Sharpen your communication skills. 3. Cultivate enthusiasm. 4. Keep an open mind. 5. Pay attention to accomplishment. 6. Be accessible. 7. Respect your staff (treat your staff as you would your clients).”