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“The insecure manager feels that he must 'have something over' the people who work for him, and all too often that something is valuable information that the people need to do the job.”
“Managers who are basically untrusting usually make snap judgments based on outward appearances. They don't take the time to gather the facts and objectively evaluate situations. Consequently, the people who work for them spend enormous amounts of time and energy manipulating outward appearances, since that's all that matters.”
“The rule of good management is that when things go wrong in your area it's your fault; when things go right it's because of the people who report to you.”
“A good manager spends a lot of time teaching. It's very hard to practice this because it doesn't seem immediately productive. It usually takes less time to do something yourself than to explain how to do it to someone else. But then you may have to do it a thousand times instead of explaining it only once.”
“A wise man once said that every criticism should be made into a sandwich with the bread of praise on either side.”