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“Having the right image — the way people see you — is crucial to getting what you want from work: respect, raises, promotions, good working relationships, and an easier time of it all around. This holds for everyone in the workplace, but the 'right' image is particularly essential for women because they have to overcome the handicap of being the 'wrong' sex.”
“... there is a vast arsenal of resistance to the idea of women as bosses. ... The usual feelings of competitiveness aroused when a new person wins out are multiplied a thousandfold when that new person happens to be a woman.”
“If people take a breather and enjoy themselves, you'll get a thousand times more work from them. The best work is done when people are motivated, and enjoyment is a major factor.”
“When you get promoted, you may find yourself having to give assignments and criticism to people with whom you formerly had a very different relationship — quite equal and quite friendly. It can be a difficult predicament. Your friend or ex-peer may not take your requests seriously, or may not take you seriously. He or she may in every way resist the shift in rank and continue to treat you in the same old way. The company has promoted you — but your friends won't.”
“If you can't say it to everybody, don't say it to anybody. There are people who will use what you have to say to undermine you or ingratiate themselves with someone else.”
“Give in on small issues. In the long haul, you get more that way.”