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Barbara A. Glanz
“You simply cannot communicate enough. Experts say that you have to tell the average adult something six times before it is internalized. The challenge becomes communicating a message in such a creative way that it only has to be told once!”
“Anything you can do to creatively jazz up the memos and communications you send will result in more people actually reading them.”
“Give employees small bits of information about the business that they may not know. Then not only will they feel more pride in the organization as a whole and better understand their role in the overall process, but they can also help to educate your customers.”
“When you find employees reluctant to do certain tasks, it often helps to give them wonderful, classy tools to use, and then they become excited about doing the tasks because you have made them feel important.”